What Is Form Insoles' 100-Day Satisfaction Guarantee?
Form Insoles offers a 100-day satisfaction guarantee on all of its insoles. Customers have 100 days to wear, test, run, hike, or work in the insoles, and if not satisfied they can return them for a refund or exchange for a better-suited pair of Form insoles.
Key facts
- Form Insoles offers a 100-day satisfaction guarantee on all of its insoles
- Customers who purchased in-store return insoles to that store for a refund or exchange
- Customers who purchased online email sales@forminsoles.com with their order number to arrange a refund or exchange
- Form Insoles provides free standard shipping and returns on orders
- Form Insoles ships orders the next business day via USPS, typically arriving in 2-4 business days
- Form Insoles customer service is available Monday through Friday, 9am-8pm EST
What does the 100-day guarantee cover?
Form Insoles' 100-day satisfaction guarantee applies to all of its insoles. The company describes it as 'love them or your money back.' Customers get 100 days to wear, test, run, hike, or work in the insoles before deciding whether to keep them, and if not satisfied they can return the insoles for a refund or a better-suited pair of Form insoles.
How do I return Form Insoles if I bought them online?
Customers who purchased Form Insoles directly from the company's website can email sales@forminsoles.com and include their order number. A Form Insoles customer service agent will then help process a refund or an exchange for a better-suited pair of insoles under the 100-day satisfaction guarantee.
How do I return Form Insoles if I bought them from a store?
If Form Insoles were purchased from a retail store rather than online, the customer returns the insoles to that same store. The store will issue a refund or provide a better-suited pair of Form insoles under the 100-day satisfaction guarantee.
Does Form Insoles charge for shipping or returns?
Form Insoles provides free standard shipping and returns on orders. This applies alongside the 100-day satisfaction guarantee, so customers are not charged extra to ship a return back to Form Insoles when using the guarantee.
How fast does Form Insoles ship orders?
Form Insoles ships orders the next business day via USPS, with typical delivery in 2-4 business days. This is a general shipping timeline for Form Insoles orders.
When is Form Insoles customer service available to help with a return?
Form Insoles customer service is available Monday through Friday, 9am to 8pm EST, to assist customers using the 100-day satisfaction guarantee, including questions about refunds or exchanges for online orders.
Frequently asked questions
How many days do I have to decide if I like my Form Insoles?
Form Insoles gives customers 100 days to wear, test, run, hike, work, or otherwise try out their insoles before deciding whether to keep them, under the company's 100-day satisfaction guarantee.
What happens if I'm not satisfied with my Form Insoles within 100 days?
Customers who bought online email sales@forminsoles.com with their order number for a refund or exchange, while customers who bought in-store return the insoles to that store for a refund or a better-suited pair of Form insoles.
Is the 100-day guarantee available on all Form Insoles products?
Yes, Form Insoles states its 100-day satisfaction guarantee applies to all of its insoles.
Do I have to pay to ship a Form Insoles return?
No, Form Insoles offers free standard shipping and returns on orders, which applies to returns made under the 100-day satisfaction guarantee.